Privacy Policy

1. Our commitment to your privacy

At EcoWaterlessToilets.com, we believe trust is built through openness, professionalism and respect. We aim to collect only the personal information reasonably needed to answer enquiries, provide advice, prepare quotations, process and deliver orders, provide support, improve the Website and, where permitted, keep people informed about products, resources and developments in sustainable sanitation.

2. Who we are

In this Policy, “EcoWaterlessToilets.com”, “we”, “us” and “our” mean the operator identified in section 21. “Website” means EcoWaterlessToilets.com and its associated pages. “You” and “your” mean a visitor, subscriber, enquirer, customer, supplier or other person whose personal information we handle.

EcoWaterlessToilets.com is an international information, education, enquiry and commerce platform for waterless and low-water sanitation. Depending on the product and region, we may act as seller, distributor, representative, independent associate, introducer or information provider.

3. Scope of this Policy

This Policy applies to personal information collected through the Website, contact and order forms, email, telephone, video meetings, quotations, invoices, sales, delivery, after-sales support, newsletters, webinars, downloads, surveys, analytics, cookies and authorised service providers acting for us.

Third parties that independently collect or control information, such as manufacturers, payment providers, freight companies, event platforms or external websites, may have their own privacy policies.

4. Information we collect

4.1 Contact and identity information

• Name, title and preferred form of address.
• Email address, telephone number and postal or delivery address.
• Country, state, region, postcode and time zone.
• Company, organisation, role, industry or professional details.

4.2 Enquiry and project information

When you ask for advice or a quotation, we may collect information about your proposed use, location, site, property, building, event, vessel, vehicle, community, organisation, expected user numbers, utilities, delivery requirements, budget, timing and other project details you provide.

4.3 Transaction and support information

• Products considered, quoted, ordered, returned or serviced.
• Quotation, invoice, order, payment-status and delivery records.
• Billing and shipping details.
• Serial numbers, warranty records and installation information.
• Photos, videos, diagnostic information or documents supplied for support.
• Communications, complaints, feedback and resolution records.

4.4 Subscription and event information

If you subscribe, download a resource or register for an event, we may collect contact details, consent choices, interests, attendance, email engagement and unsubscribe history.

4.5 Technical and usage information

• IP address and approximate location.
• Browser, operating system, device type and screen information.
• Pages viewed, links selected, searches, downloads and time spent.
• Referring website, campaign source and UTM parameters.
• Cookie identifiers, advertising identifiers and consent choices.
• Date, time, errors, security events and server logs.

4.6 Information from other sources

We may receive information from a manufacturer, supplier, regional representative, installer, freight provider, payment provider, event platform, advertising platform, publicly available business directory or another person who refers you to us. If you provide another person's information, you should have authority to do so.

5. How we collect information

• Directly from you when you communicate or transact with us.
• Automatically when you use the Website, subject to applicable cookie rules.
• From a person acting for you or your organisation.
• From service providers involved in a transaction or support request.
• From manufacturers or regional partners responding to an enquiry.
• From lawful public sources where reasonably relevant to business contact.

You may browse many parts of the Website without identifying yourself. If you do not provide information reasonably needed for an enquiry, quotation, order, delivery or warranty claim, we may be unable to provide the requested service.

6. How we use personal information

• Respond to questions and provide product or project information.
• Assess requirements and recommend potentially suitable options.
• Prepare quotations and communicate about availability, freight and timing.
• Process orders, payments, deliveries, returns and refunds.
• Arrange manufacturer, distributor, installer or technical-support assistance.
• Provide customer service, warranty support and safety information.
• Administer subscriptions, webinars, downloads and educational services.
• Send marketing where consented to or otherwise permitted by law.
• Improve Website content, navigation, security and performance.
• Measure campaigns and understand interest in products and resources.
• Prevent fraud, misuse, security incidents and unlawful activity.
• Maintain taxation, accounting, insurance and legal records.
• Comply with laws, court orders and regulatory requirements.

We may also use information in aggregated or de-identified form where it no longer reasonably identifies an individual.

7. Legal bases for processing where applicable

Where the EU GDPR, UK data-protection law or another law requires a legal basis, we generally rely on one or more of the following:

• Contract or steps requested before a contract: quotations, orders, payment, delivery, support, returns and warranties.
• Legitimate interests: operating and improving the Website, responding to genuine business enquiries, maintaining security, preventing fraud and administering the business, provided those interests are not overridden by your rights.
• Consent: optional marketing, non-essential cookies and other activities where consent is requested.
• Legal obligation: tax, accounting, consumer-protection, regulatory, sanctions, law-enforcement and court requirements.
• Vital interests: rare circumstances involving immediate safety or serious harm.

8. When we share personal information

We do not sell or rent personal information. We may disclose relevant information to:

• Manufacturers, suppliers, warehouses, distributors and regional representatives.
• Freight, logistics, customs, installation and service providers.
• Hosting, cybersecurity, customer relationship management, email, analytics, advertising, accounting, storage and communications providers.
• Accountants, insurers, lawyers, auditors, regulators, courts and law-enforcement bodies.
• A person or organisation you ask us to contact.

We aim to disclose only the information reasonably necessary for the relevant purpose.

9. Payment information

Payments may be handled by independent payment gateways, banks or financial-service providers. Complete card details are normally entered directly into the provider's secure environment and are not stored by us.

We may receive limited information such as payer name, billing address, payment method, transaction reference, payment status, card type and the last digits of a card. The provider's own privacy policy and terms also apply.

10. Cookies and similar technologies

Cookies and similar technologies may be used to operate essential Website functions, remember preferences, maintain security, understand traffic, measure downloads and enquiries, support advertising and enable embedded services such as video or maps.

Where required, non-essential cookies will be used only after you have made a choice through the cookie banner or settings tool. You can also control cookies through your browser. Blocking some cookies may affect functionality.

Further details will appear in our Cookie Policy.

11. Analytics, advertising and embedded content

The Website may use services such as Google Analytics, Google Search Console, Google Ads, Meta technologies, YouTube or comparable services. The precise services may change as the Website develops.

These providers may collect device, browser, IP-address, usage, conversion and cookie information. Embedded videos, maps and social-media features may also permit a third party to receive information when you load or interact with that content.

We use analytics and campaign information to understand which resources are useful, identify technical problems, measure advertising and improve the Website.

12. Email newsletters and marketing

We may send news, educational resources, product information, event invitations or offers where you have consented or where another lawful basis permits the communication.

Marketing emails should include a working unsubscribe option. Unsubscribing from marketing does not prevent necessary transactional or service communications about an enquiry, quotation, order, delivery, safety notice, warranty or account.

We may retain limited suppression information, such as your email address and unsubscribe status, to ensure your opt-out is respected.

13. International data transfers

EcoWaterlessToilets.com serves an international audience. Personal information may be processed in Australia and in countries where manufacturers, suppliers, hosting providers, payment providers, email platforms, analytics services, freight providers or other service providers operate.

Where applicable law requires safeguards for an international transfer, we will take reasonable steps such as using reputable providers, limiting the information transferred, using contractual protections or relying on another lawful transfer mechanism.

By asking us to obtain a quotation, arrange international delivery or refer an enquiry to an overseas manufacturer or regional provider, you understand that relevant information may need to be sent to that country to fulfil your request.

14. How we protect personal information

We use reasonable administrative, technical and organisational measures designed to protect information from loss, misuse, interference, unauthorised access, alteration and disclosure. Measures may include encrypted Website connections, access controls, passwords, multi-factor authentication, updates, backups, malware protection, monitoring and limited access based on business need.

No electronic transmission or storage method can be guaranteed completely secure. Please notify us promptly if you believe information or an account has been misused.

15. How long we retain information

We retain personal information only for as long as reasonably necessary to provide services, maintain warranties and support, comply with tax and accounting obligations, resolve disputes, prevent fraud and enforce agreements.

• Inactive enquiries may be deleted or de-identified after a reasonable follow-up period.
• Transaction records may be kept for legally required accounting and taxation periods.
• Warranty and installation records may be retained for the applicable warranty period or longer where reasonably necessary.
• Marketing information is retained until consent is withdrawn or it is no longer useful, subject to suppression records.
• Security logs and backups are retained according to operational schedules.

When information is no longer required, we take reasonable steps to delete, destroy or de-identify it, unless continued retention is required or permitted by law.

16. Your privacy rights and choices

The rights available to you depend on the law applying to your circumstances. They may include the right to request access, correction, deletion, restriction, objection, portability, withdrawal of consent and an opt-out from direct marketing.

These rights are not absolute. We may need to retain or continue processing information to complete a contract, comply with law, protect another person's rights, maintain security or establish or defend legal claims.

To make a request, contact us using the details in section 21. We may ask for information reasonably necessary to verify your identity.

Australian residents

Where the Australian Privacy Act 1988 and Australian Privacy Principles apply, you may request access to and correction of personal information, subject to lawful exceptions.

European Economic Area and United Kingdom residents

Where EU or UK data-protection law applies, you may have rights of access, rectification, erasure, restriction, objection and data portability, and the right to withdraw consent and complain to a supervisory authority.

New Zealand residents

Where New Zealand's Privacy Act 2020 applies, you may request access to and correction of personal information and may complain to the Office of the Privacy Commissioner.

17. Privacy questions and complaints

Please contact us first if you have a question or concern. We will acknowledge and investigate the matter and aim to provide a fair response within a reasonable period.

If you remain dissatisfied, you may be entitled to contact the privacy or data-protection authority in your jurisdiction. In Australia, this may be the Office of the Australian Information Commissioner.

18. Children's privacy

The Website is intended for adults, businesses, organisations and general educational audiences. We do not knowingly seek to collect personal information directly from children for commercial purposes.

If a parent or guardian believes a child has provided information without appropriate permission, please contact us.

19. Third-party websites and services

The Website may link to manufacturers, government resources, video services, event platforms, social networks, payment providers and other external services. We are not responsible for the privacy practices or content of an independently operated third party.

20. Changes to this Privacy Policy

We may update this Policy to reflect changes in law, technology, Website functionality, service providers, products or business operations. The current version will be published on this page with the date of the latest update.

Where a change materially affects how we use information already collected, we will take any additional steps required by applicable law.

21. Operator and privacy contact details