Refund Policy

1. Scope

This Policy applies to purchases made through EcoWaterlessToilets.com unless a written quotation, contract or manufacturer agreement contains product-specific refund provisions. It should be read together with our Terms of Use, Shipping & Payment Policy and Warranty & Returns Policy.

2. Refunds required by law

Where applicable law provides a right to a refund, repair, replacement or other remedy, those rights apply independently of this Policy. Depending on the circumstances, remedies may arise where a product has a major fault, is not of acceptable quality, is not fit for a disclosed purpose or does not match its description.

3. Change-of-mind requests

EcoWaterlessToilets.com does not automatically offer refunds for change-of-mind purchases. Where a discretionary return is approved, conditions may include:

• prior written approval before return;
• unused, uninstalled condition;
• original packaging where reasonably practicable;
• return within the advised period; and
• inspection before any refund is issued.

Custom-built, configured, made-to-order, specially imported or hygiene-sensitive products are generally not eligible for discretionary change-of-mind refunds unless required by law or agreed in writing.

4. Order cancellations

Orders cancelled before manufacture, procurement or dispatch may be eligible for a full or partial refund depending on costs already committed. Once manufacturing, special procurement or shipment has commenced, cancellation charges or non-refundable deposits may apply where permitted by law and disclosed before purchase.

5. Deposits

Commercial projects, custom products and imported items may require deposits. Deposits committed to manufacturing, procurement, configuration or freight arrangements may be non-refundable to the extent permitted by law and stated in the quotation or contract.

6. Shipping and freight charges

Where a refund is approved, shipping and freight charges will be handled according to the reason for the refund, the applicable consumer law and the terms of the transaction.

• If the seller is responsible for a covered fault, reasonable shipping costs may also be recoverable where required by law.
• Import duties, taxes, customs fees and charges imposed by third parties are generally governed by the relevant authority or service provider.

7. How to request a refund

Please contact us before returning any product. We may request:

• proof of purchase;
• order or invoice number;
• serial number where applicable;
• photographs or video of the issue;
• a description of the problem; and
• other information reasonably needed to assess the request.

8. Refund processing

Approved refunds are generally issued using the original payment method unless another lawful arrangement is agreed. Processing times vary depending on the payment provider, financial institution and transaction method.

International exchange-rate movements and fees charged by banks or payment providers may affect the amount appearing in your local currency.

9. Chargebacks

If you believe a payment has been processed incorrectly, please contact us first so we have an opportunity to resolve the matter promptly. This does not affect any right you have to dispute an unauthorised transaction with your payment provider.

10. Commercial and institutional orders

Government, humanitarian, commercial and project-based purchases may be subject to separate written contractual provisions dealing with cancellation, acceptance testing, staged payments and refunds.

11. Changes to this Policy

We may update this Policy from time to time. The current version will be published on this page with its latest revision date.

12. Contact

Related policies

Terms of Use ·Privacy Policy ·Shipping & Payment Policy ·Warranty & Returns Policy